Article ID: KB0079
Commission Plan will normally update commission data when payments are applied to sales invoices. There are a few reasons why commissions may not get updated and thus, not get included when running the Process Commissions routine.
- The invoice was paid off from a Dynamics GP client that does not have The EthoSeries (i.e. Commission Plan) installed OR payment application occurred outside of the Dynamics GP user interface (SmartConnect / eConnect, direct SQL writes, etc).
- The commissions are on Hold.
- When the invoice was paid off, the Apply date was set to a date that falls outside the Date Document Paid range entered in the Process Commissions window. See KB0063 for information on where Commission Plan gets the Date Document Paid value.
You can check Reasons #1 and #2 using the Commission Plan Entry window.
[Sales Area Page > Transactions > Commission Plan > Commission Plan Entry]
Commission Plan triggers only on actions that occur within the Dynamics GP user interface, so these actions would not be reflected in the associated commissions until something within the user interface causes the commissions for the invoice to be updated (applying / unapplying payment from a GP client that is running Commission Plan, using the Update button in the Commission Plan Entry window, or running Commission Plan Utilities).
On the Commission Plan Entry window, if the Comm Status displays Not Ready, click the Update button. If the Comm Status changes to Ready, then The EthoSeries (i.e. Commission Plan) code was not available to execute when the payment was applied to the sales invoice. Clicking Update corrected the Comm Status and now the commission record will be included when Processing Commissions.
Is the Hold checkbox marked? If YES, then the commission record will NOT be included when Processing Commissions. To include the commission, uncheck the Hold checkbox.
You can check Reason #3 using the Commission Plan Override Date Document Paid window.
[Sales Area Page > Utilities > Commission Plan > Commission Plan Utilities – Go To > Date Override Utilities]
If you need to change the CP Date Doc Paid, you can override it for commission purposes using this window.