Article ID: KB0046
If you have verified that a commission record exists but is calculated incorrectly, you can use the Commission Line Trace window to review the calculation. The Commission Line Trace window, which is accessed from the Commission Plan Detail Entry and Commission Plan Detail Inquiry Zoom windows, displays the steps taken to derive the commission line amount.
To open the Commission Line Trace window:
- Sales Area Page > Transactions > Commission Plan > Commission Plan Entry
- Click on any field on the line of the salesperson and then click the Commission Detail expansion button (arrow next to the Commission field) to open the Commission Plan Detail Entry window
- The Commission Trace expansion button (arrow next to the Net Comm Amt field) opens the Commission Line Trace window