Article ID: KB0048
There are 2 places to look.
- On the Commission Plan Setup window in the Commission Processing section, make sure the appropriate checkboxes are marked for creating transactions.
- On the Salesperson Commission Plan Info window in the Commission Processing section, review each Salesperson ID to make sure the Create Transaction option is set to a value other than None. If you have configured Commission Plan to create Commission Accrual transactions, the Create Accrual Trx checkbox will also need to be marked for all Salesperson IDs who are included in your commission accrual amount.