When processing commissions, I receive an error stating that the next Commission Run ID could not be found. How do I resolve this?

Article ID: KB0040

ISSUE

When processing commissions, I receive an error stating that the next Commission Run ID could not be found. How do I resolve this?

RESOLUTION

Commission Plan creates summary information each time you process commissions. This information is assigned to a Commission Processing Run ID. You just need to enter an initial run ID in the Commission Plan Setup window. This is an alphanumeric field similar to the sales document number setups - each time commissions are processed we retrieve the next run ID from the setup table, use that number for the run, and increment the run ID in the setup table. In our internal implementation of Commission Plan, we used COMMPROCESSID0000001 for the initial Commission Processing Run ID.

Please note that when you enter an initial run ID in the Commission Plan Setup window and click Apply, Commission Plan will create run summaries for all existing processed commissions - this is a background routine, but may take some time to complete depending on the number of processed commissions in the system. Summary information can be viewed by navigating to the Inquiry > Commission Plan > Commission Run Inquiry (or Commission Run Inquiry - Salesperson) window.