When upgrading my EthoTech Software, I received the following error: "The EthoSeries initializations were not successful. Please contact your Microsoft Partner or EthoTech."

Article ID: KB0094

ISSUE

When upgrading EthoTech Software, during the initialization process, an error occurs stating the SQL Update Failed.

In viewing the EthoTech SQL Object Initialization Log, the following entries show failed updates. 

ETI_ItemEmbeddedFreight    Table creation failed ETI_SOP_LINE_EmbeddedFreight   Table creation failed ETI_CP_EmbeddedFreightReductionSetup   Table creation failed

Update Failed Update Failed Update Failed

RESOLUTION

Steps to resolve this issue:

1. Exit Dynamics GP.
2. Open Dynamics GP and log back in with the 'sa' GP user ID.
3. Since an older build of The EthoSeries has been installed, a warning message will appear requesting to enable The EthoSeries. Choose ENABLE to proceed with the update.
4. Choose YES if prompted to initialize The EthoSeries.
5. The Embedded Freight tables will be created and the SQL Object Initialization Log will show a completion status of successful.
6. If you receive an unsuccessful message, please contact your Microsoft Partner or EthoTech.

NOTE: When logging back into Dynamics GP after the failed update, if you are NOT prompted to Initialize tables, please follow the instructions in the EthoSeries Installation Guide for upgrading EthoTech software.